There are two errors that some library users are receiving when they access Overdrive for e-books, e-audiobooks, and streaming video. Both are related to our recent library software migration, but both can be cleared relatively easily.
1. Invalid PIN: During our recent software migration, all PINs/passwords were changed to the last four digits of the primary phone number that the library had on file. If you had your password saved (in your Overdrive app, for instance), this password may no longer be valid. Try signing in using the new PIN. If you need assistance, please contact the library.
2. [Select Library] error: If you were a frequent Overdrive user, you may have cookies stored on your device which are preventing you from signing in. In this case, when you get to a box that allows you to select your library, the dropdown is only populated by the words [Select Library]. In order to clear this error, you'll need to clear the cache/cookies on your device. Detailed instructions on clearing the cache on your device are available here: Clearing your Device Cache.
If you have questions or need additional assistance, please call the Reference Desk at 262-564-6130.