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FAQ Answers

March 16, 2020 at 12:54 PM by Brandi Cummings


If you have a question not found on this list please email bcummings@mykpl.info or call 262-564-6113. 

 

FAQ ANSWERS

  •  How will I return my items?

 If you’re feeling sick or have been exposed to COVID-19 PLEASE DON”T RETURN YOUR ITEMS AT THIS TIME. WAIT AT LAST THREE DAYS AFTER YOUR HOUSEHOLD IS CLEARED OF THE VIRUS BEFORE RETURNING MATERIALS.

  • If you’re feeling well and don’t expect you’ve been exposed to COVID-19 , here are your options:
  1. We prefer you hold on to your library materials until the library reopens. They won’t accrue overdue charges and we won’t need to ask staff to handle materials that may be contaminated.

  2. Try to renew them online (www.mykpl.info) or via the library’s BookMyne app. (When prompted for your PIN, try  the default setting of the last four digits of your phone number.) If there is no hold on the item, you’ll probably be able to renew. And if you can’t, they won’t accrue overdue fines as long as we’re closed.

  3. Return your items to any library location through the outside book drop. Please note that due to limited staffing, your items may not be checked in for several days.

  • I have a hold to pick up. How can I get it?

We will offer curbside pickup of available holds from March 16 to March 20 during designated windows of time at the Southwest Library. Please wait for KPL staff to contact you with options for pickup. 

  • Can I still place holds in your catalog while you’re closed?

No, libraries in the SHARE consortium (Kenosha, Racine, Walworth, and Rock counties) are suspending holds at this time. 

  • How did you decide on 3 weeks to be closed?

We are lining up our closed period with KUSD (Kenosha Unified School District.)  KUSD will be closed from March 16-April 6. When schools are closed, the library is often a congregating place for large numbers of children. While we welcome children in the library, we risk rapid spread of COVID-19 to our many elderly visitors who are the most vulnerable to this virus. In order to keep our entire community safe, we are closing to reduce risk of exposure to everyone.

  • Is there a chance you will open before April 6th?

The spread of COVID-19 has been aggressive with lingering effects in other areas of the country. We will keep an eye on the spread in our area and will consult with the county’s Health Officer for instructions. We hope to be open April 7th and will keep you informed on our website, through email messaging, and on our social media sites.